FAQs

1. What types of products do you sell?

We offer a wide range of high-quality pet products including retractable leashes, collars, accessories, and other daily essentials for dogs and cats.

2. Do you ship nationwide/internationally?

Yes, we currently ship across India . For international shipping inquiries, please contact our support team.

3. How long will it take to receive my order?

Orders are typically processed within 1–2 business days. Delivery usually takes 3–7 business days depending on your location.

4. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery in real time.

5. What if I receive a damaged or wrong item?

We’re sorry for the inconvenience! Please contact us within 48 hours of delivery with a photo of the product. We’ll arrange a replacement or refund as quickly as possible.

6. Do you accept returns or exchanges?

Yes, we offer a hassle-free return policy within 7 days of delivery. Items must be unused and in original packaging. Please refer to our Return Policy for details.

7. How can I contact customer support?

You can reach us via email at piyushgupta177576@gmail.com or through our contact form. Our team is available Monday–Saturday, 10 AM to 6 PM.

8. Are your products safe for pets?

Absolutely! All our products are made from high-quality, pet-safe materials that are comfortable, durable, and designed with your pet's well-being in mind.

9. Do you offer bulk or wholesale purchases?

Yes, we do! Please email us at piyushgupta177576@gmail.com for wholesale inquiries and discounts.

10. Can I modify or cancel my order after placing it?

If your order hasn't been shipped yet, we can help you modify or cancel it. Please contact us as soon as possible after placing your order.